Spa Policies & F.A.Q's
In order to ensure that you obtain your desired appointments,especially when booking s series, or during high volume months, we recommend scheduling your appointment as far in advance as possible to ensure availability. We allow pre-booking up to 6 months in advance.
For some services a deposit is required due to the large amount of time being booked. This can be done with a credit card, check or cash deposit. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
* Please notify the spa employee of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
* Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs.
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will still apply, so please plan accordingly.
Cancellation Policies and Fees:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. We know emergencies happen, we just ask that if your not going to make it you call the office, email, cancel via online booking or Facebook message us so we may fill your spot with another guest.
We do not have front desk staff, so please leave a message and we will return your call.
We provide Text and email confirmations the day you book your appointment and then appointment reminders both via email and text messaging, both the day before and day of your appointment. Clients who miss their appointments without giving any prior notification will be charged $25 no call -no show fee. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. Not all services require a credit card / check or cash deposit to guarantee a reservation. But a $25 no call-no show fee is applied to every service. You will not be billed unless there is a no show.
We kindly ask that you turn your cell phones to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.
Prices and Services:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased online or at the spa or by phone at (509) 217-7552.Out of town? Too busy? No problem. We will mail or email your gift certificate to you. Gift certificates cannot be redeemed as cash. Gift Certificate can be traded in for another service or comparable price and time.
Series of Treatments:
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products, services or spa credit of equal value.You may also opt to "gift" your credit or service to another party.
Gratuity is not included in the price of service or spa packages, customary tipping runs 10% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card.
It is our mission to provide you with the highest-quality of skin and body care products with your services. In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 7 days of purchase, provided a receipt is presented.We will provide refunds on un-opened products up to 14 days after purchase. Unfortunately we cannot provide cash refunds for opened, returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Azure Aesthetics Skin & Body Studio.
Do you have questions or concerns? Please feel free to call me!
Azure Aesthetics Skin & Body Studio